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The IT Governance course is intended to provide people who are accountable for an IT Service Management Program, portions of it and/or individual IT Service Management processes with the knowledge and techniques required to be able to ensure governance of their area(s) of accountability.
It will cover the concepts of governance, the difference between governance and management, the need for and value of governance, and the benefits of a scheduled, evidence-based approach to governance and the significance of COBIT to IT governance. Although a basic understanding of ITIL® V3 is assumed, there is a brief recap of the ITIL® architecture so that it can be used as a baseline for understanding IT Service Management and how it relates to other frameworks- especially those related to governance.
- IT Managers and Service Management practitioners.
- IT Service Management Process Owners and managers
- Internal Auditors who will be reviewing IT Service Management governance
- Internal or External consultants advising or implementing governance measures.
- Understand the importance and benefits of good IT governance
- Gain awareness of IT governance methodologies and frameworks
- Understand the differences between governance and management
- Understand the relationships between management and governance frameworks
- Refresh your overall knowledge of ITIL® V3 architecture
- Understand the overall relationship between ITIL®, applicable ISO standards, COBIT, COSO, SOX, CMM/CMMI and Six Sigma
- Understand the strengths and weaknesses of these disciplines/standards
- Understand the basics of COBIT – its architecture and history, the four IT resource areas and four process domains
- Gain insight into how to plan, develop and deploy IT Service Management and
- Governance coherently
- Gain awareness of IT Governance pre-requisites
- Understand Governance roles, responsibilities and accountabilities
- Gain awareness of how a task-driven evidence-based approach can make governance integral to day-to-day operations.
There are no mandatory prerequisites, although a basic knowledge of ITIL ® V3 would be helpful.
Section I: IT Governance Frameworks
ü Business, IT and Audit Triangle;
ü SOX, COSO and IT Governance;
ü COBIT Framework for IT Governance and Control;
ü ITIL for Service Management;
ü BASEL II & III for the Banking Industry
ü Guest talk
Section II: IT Governance of Third Party Relationships
ü Selection of IT Suppliers;
ü Management of IT Suppliers
ü Contract Management;
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